# FunderPro Help Center

> Help center for FunderPro

## General

- [How do FunderPro's discounts and promotional codes work, and how can I stay informed?](https://support.funderpro.com/en/articles/502462-how-do-funderpro-s-discounts-and-promotional-codes-work-and-how-can-i-stay-informed.md)
- [⚠️ Fraud Alert: Beware of Fake Websites Impersonating FunderPro](https://support.funderpro.com/en/articles/530597-fraud-alert-beware-of-fake-websites-impersonating-funderpro.md): We want to make our community aware of fraudulent websites and online messages that falsely claim to be associated with FunderPro.

## Instant Program

- [\[Instant\] Second Chance – Get Another Shot at Your Reward](https://support.funderpro.com/en/articles/679179-instant-second-chance-get-another-shot-at-your-reward.md): For a limited time, if your Instant account is failed before you reach your first reward, you can get a second chance to start again. Subject to terms and conditions. Not available in the US and se...
- [\[Instant\] How Drawdown Works in Instant Program](https://support.funderpro.com/en/articles/527811-instant-how-drawdown-works-in-instant-program.md): The Instant Program uses a strict drawdown model to protect the account while still allowing traders flexibility such as overnight and weekend holding.
- [\[Instant\] Risk Management Rules \(2% Rule & Gambling Policy\)](https://support.funderpro.com/en/articles/527816-instant-risk-management-rules-2-rule-gambling-policy.md): The Instant Program enforces strict risk management rules to ensure consistent and professional trading behavior.
- [\[Instant\] News Trading & Add-Ons Explained](https://support.funderpro.com/en/articles/527817-instant-news-trading-add-ons-explained.md)
- [\[Instant\] Reward Rules & Requirements](https://support.funderpro.com/en/articles/527821-instant-reward-rules-requirements.md)
- [\[Instant\] Minimum Trading Days](https://support.funderpro.com/en/articles/527822-instant-minimum-trading-days.md)
- [\[Instant\] KYC & Account Activation](https://support.funderpro.com/en/articles/527824-instant-kyc-account-activation.md)
- [\[Instant\] Consistency Rule Explained](https://support.funderpro.com/en/articles/527831-instant-consistency-rule-explained.md): The Consistency Rule within the Instant Program is designed to ensure that participants demonstrate stable and repeatable performance, rather than relying on a single unusually large profit day.
- [\[Instant\] Trading Rule Violations & Prohibited Behavior](https://support.funderpro.com/en/articles/527863-instant-trading-rule-violations-prohibited-behavior.md): Instant Programs are provided under strict trading rules designed to ensure fair use, responsible risk management, and the integrity of the trading environment.
- [\[Instant\] Is the Instant Funding product available in the United States?](https://support.funderpro.com/en/articles/528063-instant-is-the-instant-funding-product-available-in-the-united-states.md)
- [\[Instant\] Is Overnight and Weekend Holding permitted?](https://support.funderpro.com/en/articles/528164-instant-is-overnight-and-weekend-holding-permitted.md): This article explains whether overnight and weekend holding is allowed, including the conditions, limitations, and best practices traders should follow to stay compliant with our trading rules.
- [\[Instant\] Leverage on Instant Accounts: What You Need to Know](https://support.funderpro.com/en/articles/532638-instant-leverage-on-instant-accounts-what-you-need-to-know.md): This article explains the standard leverage, and how it changes when News Trading & Holding is enabled.

## Account & Access

- [Can I change my registered email address?](https://support.funderpro.com/en/articles/376943-can-i-change-my-registered-email-address.md): Need to update your email? Contact support with your current and new address.
- [How can I close my account?](https://support.funderpro.com/en/articles/376944-how-can-i-close-my-account.md): To close your account, contact support via live chat or ticket. We’ll guide you through it.
- [Sign-up: Age limits and country restrictions](https://support.funderpro.com/en/articles/376945-sign-up-age-limits-and-country-restrictions.md): You must be 18+ and reside in a supported country to open an account.
- [Where can I find my trading platform login credentials?](https://support.funderpro.com/en/articles/377847-where-can-i-find-my-trading-platform-login-credentials.md): Platform credentials are sent by email after your challenge purchase. Here’s what to expect.
- [How do I reset the password for my Funded Account Challenge?](https://support.funderpro.com/en/articles/377859-how-do-i-reset-the-password-for-my-funded-account-challenge.md): You can reset your challenge password from the dashboard. Here’s how.
- [How Can I Join FunderPro?](https://support.funderpro.com/en/articles/409950-how-can-i-join-funderpro.md): How to signup and start trading with FunderPro

## Identity Verification \(KYC\)

- [What is KYC \(identity verification\)?](https://support.funderpro.com/en/articles/376947-what-is-kyc-identity-verification.md): KYC is required before accessing a funded account. Here’s how it works and what to expect.

## Legal Inquiries

- [Are prop firms regulated?](https://support.funderpro.com/en/articles/376950-are-prop-firms-regulated.md): Prop firms aren't financial institutions, but FunderPro still monitors the latest frameworks to ensure compliance and safety.

## MT5

- [How can I add an instrument to favourites on MT5?](https://support.funderpro.com/en/articles/376956-how-can-i-add-an-instrument-to-favourites-on-mt5.md): In MetaTrader, add instruments to Market Watch to keep them easily accessible.
- [How can I change the chart time zone on MT5?](https://support.funderpro.com/en/articles/376963-how-can-i-change-the-chart-time-zone-on-mt5.md): MetaTrader charts use a fixed time zone. Here’s what you can \(and can’t\) do.
- [How can I check the spread on MT5?](https://support.funderpro.com/en/articles/376959-how-can-i-check-the-spread-on-mt5.md): View the spread by enabling the spread column in Market Watch.
- [How can I close or partially close an open position on MT5?](https://support.funderpro.com/en/articles/376962-how-can-i-close-or-partially-close-an-open-position-on-mt5.md): Learn how to fully or partially close a position in MetaTrader.
- [How can I place a pending order on MT5?](https://support.funderpro.com/en/articles/376960-how-can-i-place-a-pending-order-on-mt5.md): Set a pending order in MetaTrader by choosing entry price, order type, and lot size.
- [How can I place a trade on MT5?](https://support.funderpro.com/en/articles/376958-how-can-i-place-a-trade-on-mt5.md): Open the order panel in MetaTrader to select volume and execute a trade.
- [How can I view more details about an instrument on MT5?](https://support.funderpro.com/en/articles/376961-how-can-i-view-more-details-about-an-instrument-on-mt5.md): Right-click an instrument in Market Watch to view specs like leverage and swap.
- [How can I view my trade history on MT5?](https://support.funderpro.com/en/articles/376957-how-can-i-view-my-trade-history-on-mt5.md): Check the History tab in MT5 to see all your closed trades and past activity.

## TradeLocker

- [How can I add an instrument to favourites in TradeLocker?](https://support.funderpro.com/en/articles/376964-how-can-i-add-an-instrument-to-favourites-in-tradelocker.md): Use the search bar in TradeLocker to favourite instruments for quick access.
- [How can I change the chart time zone in TradeLocker?](https://support.funderpro.com/en/articles/376971-how-can-i-change-the-chart-time-zone-in-tradelocker.md): Change the chart time zone in TradeLocker by selecting your preference from the chart footer.
- [How can I check the spread in TradeLocker?](https://support.funderpro.com/en/articles/376967-how-can-i-check-the-spread-in-tradelocker.md): View real-time spread info in TradeLocker by selecting any instrument in the left panel.
- [How can I close or partially close an open position in TradeLocker?](https://support.funderpro.com/en/articles/376970-how-can-i-close-or-partially-close-an-open-position-in-tradelocker.md): Close or reduce a position directly from the Positions tab in TradeLocker.
- [How can I place a pending order in TradeLocker?](https://support.funderpro.com/en/articles/376968-how-can-i-place-a-pending-order-in-tradelocker.md): Choose “Pending Order” in TradeLocker to set your entry price before execution.
- [How can I place a trade in TradeLocker?](https://support.funderpro.com/en/articles/376966-how-can-i-place-a-trade-in-tradelocker.md): Select an instrument, set your lot size, and choose Buy or Sell to place a trade.
- [How can I view more details about an instrument in TradeLocker?](https://support.funderpro.com/en/articles/376969-how-can-i-view-more-details-about-an-instrument-in-tradelocker.md): Right-click any asset in TradeLocker to view specs like margin, spread, and leverage.
- [How can I view my trade history in TradeLocker?](https://support.funderpro.com/en/articles/376965-how-can-i-view-my-trade-history-in-tradelocker.md): Check the Closed tab in TradeLocker to view your past trade history.

## cTrader

- [What is cTrader, and how does it enhance the trading experience?](https://support.funderpro.com/en/articles/413218-what-is-ctrader-and-how-does-it-enhance-the-trading-experience.md): cTrader is a professional trading platform designed to deliver a smooth, intuitive, and powerful trading experience.
- [How can I log in to cTrader?](https://support.funderpro.com/en/articles/413219-how-can-i-log-in-to-ctrader.md): You can log in to cTrader after purchasing a Funded Account Challenge.
- [How can I check the market schedule on cTrader?](https://support.funderpro.com/en/articles/413221-how-can-i-check-the-market-schedule-on-ctrader.md): You can easily view the trading hours \(market schedule\) of any instrument directly in the cTrader platform.

## Payments & Transactions

- [How can I check the status of my transaction?](https://support.funderpro.com/en/articles/376953-how-can-i-check-the-status-of-my-transaction.md): Check your dashboard’s transaction history to see real-time payment statuses.
- [Why hasn't my cryptocurrency payment been processed yet?](https://support.funderpro.com/en/articles/376951-why-hasn-t-my-cryptocurrency-payment-been-processed-yet.md): Crypto payments usually take 1–3 hours. Delays may occur due to network congestion.
- [Can I switch platform after purchase?](https://support.funderpro.com/en/articles/378164-can-i-switch-platform-after-purchase.md): Platform change conditions
- [What can I do if I overpaid for an evaluation?](https://support.funderpro.com/en/articles/376955-what-can-i-do-if-i-overpaid-for-an-evaluation.md): What can I do if I overpaid for an evaluation?
- [Why is my card payment not being accepted?](https://support.funderpro.com/en/articles/376954-why-is-my-card-payment-not-being-accepted.md): Card not going through? Here are common causes and how to fix them.

## Trading Questions

- [I thought I made a profit – what could have happened?](https://support.funderpro.com/en/articles/376982-i-thought-i-made-a-profit-what-could-have-happened.md): Profit may be affected by spread, commission, or slippage. Here’s why.
- [Why can't I open any trades?](https://support.funderpro.com/en/articles/376981-why-can-t-i-open-any-trades.md): If you can't open trades, check market hours and instrument availability first.
- [Where can I find my trading platform server name?](https://support.funderpro.com/en/articles/377863-where-can-i-find-my-trading-platform-server-name.md): Learn how to locate your server name and login credentials to access your trading platform.
- [Can I open/close a position or hold trades over the weekend?](https://support.funderpro.com/en/articles/377999-can-i-open-close-a-position-or-hold-trades-over-the-weekend.md): Weekend holding and trading rules explained.
- [Is hedging allowed during challenges?](https://support.funderpro.com/en/articles/378002-is-hedging-allowed-during-challenges.md): Hedging is allowed within one account.
- [Is HFT allowed during challenges?](https://support.funderpro.com/en/articles/378003-is-hft-allowed-during-challenges.md): HFT is allowed with limits.
- [Are VPN and VPS allowed?](https://support.funderpro.com/en/articles/378005-are-vpn-and-vps-allowed.md): Yes, with country limits.
- [Is scalping allowed?](https://support.funderpro.com/en/articles/378010-is-scalping-allowed.md): Yes, if rules followed.
- [Can I use EAs or bots while participating in the Funded Account Challenge?](https://support.funderpro.com/en/articles/378021-can-i-use-eas-or-bots-while-participating-in-the-funded-account-challenge.md): Yes, automated tools like EAs and bots are allowed if used ethically and don’t exploit unfair platform advantages.
- [Is copy trading allowed?](https://support.funderpro.com/en/articles/378022-is-copy-trading-allowed.md): Yes, but only between your own accounts. Cross-account copying between different individuals is not permitted.
- [Are news holding and news trading allowed?](https://support.funderpro.com/en/articles/378023-are-news-holding-and-news-trading-allowed.md): Permitted in all challenges. On funded accounts, only allowed with the Swing Add-On.
- [What instruments can I trade?](https://support.funderpro.com/en/articles/378025-what-instruments-can-i-trade.md): Full list of trading pairs and assets offered on FunderPro.
- [Is Martingale strategy allowed?](https://support.funderpro.com/en/articles/378157-is-martingale-strategy-allowed.md): Martingale trading is allowed, but caution is key.
- [Where to View Live Spreads & Commissions per Lot](https://support.funderpro.com/en/articles/378183-where-to-view-live-spreads-commissions-per-lot.md): Live spreads & Commissions on our platforms.
- [Leverage on FunderPro Challenges](https://support.funderpro.com/en/articles/422676-leverage-on-funderpro-challenges.md): Leverage is a key part of trading, allowing you to control larger positions with a smaller capital outlay. At FunderPro, leverage varies depending on your challenge type and whether you choose the ...
- [Position Closure Requirements Before Extended Market Closures](https://support.funderpro.com/en/articles/531445-position-closure-requirements-before-extended-market-closures.md): To ensure compliance with FunderPro’s risk management and trading rules, traders must follow the position closure requirements outlined below unless trading on a Swing Account.

## Challenge & Progress

- [How quickly can I start trading after signing up?](https://support.funderpro.com/en/articles/377850-how-quickly-can-i-start-trading-after-signing-up.md): Sign up, purchase a challenge, and begin trading within minutes.
- [How does the Inactivity Rule affect my challenge?](https://support.funderpro.com/en/articles/377851-how-does-the-inactivity-rule-affect-my-challenge.md): Learn how the inactivity rule works, when it applies, and what you must do to keep your Challenge account active.
- [What is the Consistency Rule and how does it affect my challenge?](https://support.funderpro.com/en/articles/377852-what-is-the-consistency-rule-and-how-does-it-affect-my-challenge.md): This rule limits how much of your total profit can come from a single day to promote steady, low-risk trading.
- [How can I improve my consistency percentage and meet the Consistency Rule?](https://support.funderpro.com/en/articles/377853-how-can-i-improve-my-consistency-percentage-and-meet-the-consistency-rule.md): Your most profitable day must stay within your challenge’s consistency threshold. Here's how to stay compliant.
- [How does FunderPro evaluate trader success during a challenge?](https://support.funderpro.com/en/articles/377856-how-does-funderpro-evaluate-trader-success-during-a-challenge.md): To succeed, you must meet all challenge objectives: profit, drawdown, consistency, and trading days.
- [What is the Drawdown rule and how does it apply to Funded Account Challenges?](https://support.funderpro.com/en/articles/377860-what-is-the-drawdown-rule-and-how-does-it-apply-to-funded-account-challenges.md): Understand how Daily and Overall Drawdown limits work and how they affect your trading.
- [What is the Profit Target and how can I track it?](https://support.funderpro.com/en/articles/377861-what-is-the-profit-target-and-how-can-i-track-it.md): Learn what the Profit Target means and how it’s calculated in your challenge.
- [How can I receive a refund?](https://support.funderpro.com/en/articles/377862-how-can-i-receive-a-refund.md): Learn when and how refunds are issued for Funded Account Challenges, including mistaken purchases and unused accounts.
- [How to reset my Funded Account Challenge?](https://support.funderpro.com/en/articles/377864-how-to-reset-my-funded-account-challenge.md): Learn how to reset your Funded Account Challenge and what happens when you do.
- [How does the Challenge Upgrade feature work?](https://support.funderpro.com/en/articles/377865-how-does-the-challenge-upgrade-feature-work.md): Learn when and how you can upgrade your account size using the Challenge Upgrade feature, and which challenges are eligible.
- [What Add-ons Can I Choose With My Challenge?](https://support.funderpro.com/en/articles/412020-what-add-ons-can-i-choose-with-my-challenge.md): When purchasing a FunderPro Challenge, you can customize your experience with optional add-ons. These add-ons give you extra flexibility, faster rewards, and more favourable trading conditions. Ava...
- [Leverage with the Swing Account Add-On \(Margin Reductions\)](https://support.funderpro.com/en/articles/418449-leverage-with-the-swing-account-add-on-margin-reductions.md): The Swing Add-on is available when purchasing your Challenge. It gives you the flexibility to hold trades during news events, and over the weekend — both in Challenges and Funded Accounts.
- [Is there a margin rule or max lot size during the Challenge?](https://support.funderpro.com/en/articles/378026-is-there-a-margin-rule-or-max-lot-size-during-the-challenge.md): No margin cap or max lot sizes during Challenges. A 20% margin limit applies on Funded Accounts.

## Support

- [What should I do if I'm not receiving the signup email?](https://support.funderpro.com/en/articles/376978-what-should-i-do-if-i-m-not-receiving-the-signup-email.md): Missing your signup email? Check your spam folder, confirm your email, or contact support to resend it.
- [Do you have a Coupon Code for me?](https://support.funderpro.com/en/articles/376977-do-you-have-a-coupon-code-for-me.md): Promos are shared via email and social media. Follow us to stay updated on active discounts.
- [What should I do if my coupon code isn't working?](https://support.funderpro.com/en/articles/376979-what-should-i-do-if-my-coupon-code-isn-t-working.md): Having trouble with a coupon code? Here’s how to check it and what to do next.
- [Why haven't I received my evaluation account purchased over the weekend?](https://support.funderpro.com/en/articles/376974-why-haven-t-i-received-my-evaluation-account-purchased-over-the-weekend.md): Weekend purchases may rarely be delayed due to platform maintenance. Here’s what to do.

## Funded Accounts

- [What is the maximum trading capital I can access with FunderPro?](https://support.funderpro.com/en/articles/377857-what-is-the-maximum-trading-capital-i-can-access-with-funderpro.md): You can manage up to $200K in combined starting capital, with scaling potential up to $5M.
- [What happens after I pass my challenge?](https://support.funderpro.com/en/articles/377978-what-happens-after-i-pass-my-challenge.md): Learn what to expect once you've completed all phases of your Funded Account Challenge, including profit split and the scale-up plan.
- [Do Funded Traders sign a contract?](https://support.funderpro.com/en/articles/377980-do-funded-traders-sign-a-contract.md): Understand the legal relationship before and after becoming a Funded Trader.
- [Will my challenge fee be credited back?](https://support.funderpro.com/en/articles/377983-will-my-challenge-fee-be-credited-back.md): Understand when and how you can receive the challenge fee credited back to you.
- [Can Funded Traders Scale Their Accounts?](https://support.funderpro.com/en/articles/409956-can-funded-traders-scale-their-accounts.md): Grow your Funded Account with FunderPro’s Scaling Plan
- [How does Reward frequency and eligibility work for FunderPro challenges?](https://support.funderpro.com/en/articles/419844-how-does-reward-frequency-and-eligibility-work-for-funderpro-challenges.md)
- [Is there a margin rule on Funded Accounts?](https://support.funderpro.com/en/articles/421458-is-there-a-margin-rule-on-funded-accounts.md): Yes. Once you are Funded, the 20% margin cap per asset class applies.
- [Trading Consistency and Lot Size Policy](https://support.funderpro.com/en/articles/696134-trading-consistency-and-lot-size-policy.md): Our policy on maintaining consistent lot sizes, risk management, and a defined trading plan, and what counts as reckless or gambling behavior.

## Rewards

- [How can I receive my Rewards?](https://support.funderpro.com/en/articles/378136-how-can-i-receive-my-rewards.md): What is the process for requesting profits as a Funded Trader?
- [Can I trade while my reward request is pending?](https://support.funderpro.com/en/articles/392906-can-i-trade-while-my-reward-request-is-pending.md): You can trade while a reward is pending. A few things to consider: keep your balance safe for approval.

## Affiliates

- [Affiliate Program Overview](https://support.funderpro.com/en/articles/378181-affiliate-program-overview.md): Earn up to 20% commission with weekly payouts.
- [How can I contact an affiliate manager for partnership or collaboration?](https://support.funderpro.com/en/articles/420563-how-can-i-contact-an-affiliate-manager-for-partnership-or-collaboration.md): You can join the affiliate program at any time, but please note that you cannot contact an affiliate manager directly unless you first complete the official affiliate form.
- [The Affiliate Rolex Race](https://support.funderpro.com/en/articles/702955-the-affiliate-rolex-race.md): How the FunderPro Affiliate Rolex Race works: every affiliate is auto-entered, refer traders to climb the leaderboard, and the first to 500 qualifying sales wins the Rolex. Runs until July 30th.
- [Super Bowl Affiliate Showdown: the weekly affiliate competition](https://support.funderpro.com/en/articles/760249-super-bowl-affiliate-showdown-the-weekly-affiliate-competition.md): How the invite-only weekly affiliate competition works, who takes part, and what the winner receives.

## Competitions

- [What are FunderPro Competitions?](https://support.funderpro.com/en/articles/396597-what-are-funderpro-competitions.md): Join exciting simulated trading competitions at FunderPro. Availability may be limited, so please refer to the competition page for the most up-to-date details, rules, and participation requirements.

## Maintenance & Trading Holidays

- [Trading Holiday 16/02/2026](https://support.funderpro.com/en/articles/566074-trading-holiday-16-02-2026.md)

## New Products & Beta Testing

- [Everything You Need to Know About the Zero Activation Fee Challenge](https://support.funderpro.com/en/articles/602407-everything-you-need-to-know-about-the-zero-activation-fee-challenge.md)